According to Buzinga, there are 4 main areas in any game that lend to an engaging experience. Exhibited below are the fool-proof rules they recommend you follow when developing a game users will love and share.
(image: http://www.buzinga.com)
They claim that the absolute most important aspect of an online or mobile game is that of the user experience. If kept in mind at all times, Buzinga believes that you are likely to succeed.
Possibly the most relevant and crucial statistic is that of customer satisfaction. According to a report by Customers 2020, the customer experience will overtake price and product as the key brand differentiator within the next 4 years.
Keeping this in mind, we have compiled what we believe to be the most hard-hitting of facts and figures, in order to gain a new perspective on the topic of outsourcing.
(image: http://www.webdesignerdepot.com)
Nowadays, expectations are high. Customers not only want but expect to be able to contact your business in more than one way. This goes hand in hand with a high quality service, that they expect to be consistent, regardless of which method they are using to contact you.
By its very definition, offering a multi-channel service simply means that there’s more than one way for customers to reach out to you for support. This refers to phone, email, live chat, social media, and even online forums. You’re probably already providing multi-channel support, but how many channels and are they the right ones? Differing channels over various benefits and your customer demographics may just pick one over the other.
Mobility is the new norm, especially in the iGaming industry, whereby almost everything is done from a mobile device with online access.
The local iGaming industry is and has been experiencing an overwhelming boom as of late and we are all excited.
Here at Centrecom, we have compiled a few intriguing reasons as to why you should be considering opening up shop on the sunny island of Malta.
Why Malta?
Do you ever wonder how a gambler’s brain works? And what kind of thoughts flood into their brain when they’re about to go all in?
Find out how hard their heart is beating, and which part of their brain encourages them to fold in the infographic below:
(Image: http://www.yes4g.com)
“Thanks to the rapid evolution of mobile technology, smartphones have transformed the real world into a giant game board, allowing users to interact and compete in ways that were science fiction a decade ago”.
Social media strategist David Griner certainly knew what he was talking about as Forbes recently found that the global gaming market is predicted to grow to just over €75 billion by 2017. Who in their right mind wouldn’t want a piece of that pie?
If you’re looking to start your own online gaming business, we have just the plan for you.
Allow us to introduce you to the contact centre of the ‘future’.
The infographic below offers interesting insight into the world they predicted we would be inhabiting, in 2015.
Take a look at the comparisons between 2012 and today. Were they right or were they completely off?
See for yourself.
(image: http://www.webdesign.org)
Do you dream of generating so much traffic to your website that you can hardly deal with it? We can’t guarantee that this list of tips will do that, but they will certainly get you started on the right track.
Here are 20 tips and tricks:
Social Media
Many make the mistake of having just one offer that prompts a call to action. What they fail to realise is that different customers and website visitors may very well respond to completely different triggers.The game of lead conversions is a harsh and competitive one, but definitely one worth investing in, as it can lead to great profits before you know it.
It is easier than you might think to lose track of lead conversion tactics, especially when you spend most of your time focusing on generation of traffic.
We have compiled a list of things to remind you and help in converting those leads into sales.
Centrecom News 